Topic

Customer trust

Latest viewpoints

Product failures should be compensated rather than merely acknowledged

Sottiaux says Codex usage resets began as a way to compensate users when the product broke or performed below expectations, reflecting a broader principle of materially making up for poor experiences.

Thibault Sottiaux Customer trust Source at 24:03

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Jensen Huang

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Howard Lutnick

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Thibault Sottiaux

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