Viewpoint
Product failures should be compensated rather than merely acknowledged
Product failures should be compensated rather than merely acknowledged
Sottiaux says Codex usage resets began as a way to compensate users when the product broke or performed below expectations, reflecting a broader principle of materially making up for poor experiences.
- Interview
- How to Understand the Next Wave of AI Before Everyone Else | Thibault Sottiaux and Matthew Burman
- Speaker
- Thibault Sottiaux
- Topic
- Customer trust
- Source timestamp
- 24:03
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