Topic

Feedback and Communication

Latest viewpoints

Agent UX can generate useful implicit feedback

Chase argues that thoughtful agent UX can capture behavioral feedback from users even when they do not explicitly provide thumbs-up or thumbs-down ratings.

Harrison Chase Feedback and Communication Source at 16:16

Frequent informal feedback works better than delayed formal sessions

Baszucki favors giving feedback frequently and in the moment rather than accumulating issues for formal feedback sessions.

David Baszucki Feedback and Communication Source at 7:23

Tone can matter more than harshness of feedback

Baszucki says difficult feedback can be received constructively when delivered calmly and supportively, while aggressive delivery can make the interaction more damaging.

David Baszucki Feedback and Communication Source at 7:54

Angry written messages should not be sent immediately

Baszucki avoids sending emails or messages while angry, preferring to wait and communicate later in a way that optimizes for the recipient's learning and the desired outcome rather than emotional release.

David Baszucki Feedback and Communication Source at 8:41

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