Viewpoint
Customer-facing agents will extend beyond traditional customer service
Customer-facing agents will extend beyond traditional customer service
Bialecki envisions business agents as digital representatives that consumers can contact through interfaces such as URLs and that dynamically produce experiences based on the user's identity and intent, rather than functioning only as support bots.
- Interview
- Agents Are Your New Power Users: How Klaviyo CEO Andrew Bialecki Is Remaking a $1.4B Business
- Speaker
- Andrew Bialecki
- Source timestamp
- 32:11
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